Gaming & consoles
Game errors, licenses, internet connections and controller pairing on PS5 and Xbox.
PS5 won't connect to the Internet
Separate a PS5 connection failure from a PlayStation service problem, then check Wi-Fi or wired LAN.
View solutionPS5 controller won't connect
Check DualSense pairing with the PS5 over USB before blaming the wireless connection.
View solutionXbox won't connect to the Internet
Use the Xbox network test to distinguish Wi-Fi or wired connectivity, internet access and service problems.
View solutionXbox controller won't connect
Check controller power, the Pair button and a USB data connection to the Xbox console.
View solutionPS5 error CE-108255-1
Update the affected game and record when the error occurs before attributing it to PS5 hardware.
View solutionPS5 error CE-100005-6
Distinguish digital and disc copies before reinstalling the game that PS5 cannot load.
View solutionXbox error 0x803f8001
Check the disc, owning account and subscription entitlement before reinstalling or buying a game again.
View solutionPS5 download error CE-107928-7
Check whether the connection or one game download fails before removing its installation and downloading again.
View solutionPS5 error CE-108262-9
PS5 could not read application or system software data. Start with updates and the scope of the failure.
View solutionPS5 error CE-100028-1: not enough free space
The SSD lacks enough free space for the operation. Review storage and choose what you can remove without losing content you need.
View solutionPS5 error CE-110538-8: Blu-ray Disc cannot be read
The console could not read the Blu-ray Disc. Check insertion and disc condition before suspecting the drive.
View solutionPS5 error WS-116329-2
The sign-in ID or password does not match. Check the account and input before changing connection settings.
View solutionPS5 error CE-100002-3 when updating an application
An application update did not install correctly. Try a restart and system update before reinstalling the title.
View solutionPS5 error NW-102417-5
The network connection timed out. Try a stable connection and check service status before changing DNS or opening ports.
View solutionPS5 error CE-107520-5
The console requires the latest system software. Check for a PS5 update rather than a game update.
View solutionPS5 error WS-116522-7
A system software update failed. Return to the normal update flow and check whether it fails while downloading or installing.
View solutionPS5 error CE-112839-4
PS5 encountered an error connecting to PlayStation. Check service status and the console’s connection before changing the account.
View solutionPS5 error CE-112841-7
The user is not signed in. Sign in with the correct account and retry the action.
View solutionPS5 error CE-107891-6
Content did not install correctly. Locate the affected item before deleting and downloading it again.
View solutionPS5 error CE-112069-9
An error occurred during network data transfer. Check connectivity before repeating the transfer.
View solutionPS5 error WS-116331-5
Access to PlayStation is temporarily suspended. Check the account notice before changing passwords or network settings.
View solutionPS5 error NP-102942-8
The feature is unavailable because of an age restriction. Check its age requirement and applicable family controls.
View solutionPS5 camera error CE-108360-8
PS5 cannot use the camera correctly. Check its connection, adapter when required and positioning before assuming a fault.
View solutionPS5 error CE-107649-7
The inserted disc content differs from the installed data. Check the disc before considering a game reinstall.
View solutionMicrophone not working in Discord
Choose the correct input in Voice & Video and use Discord’s microphone test. If other apps cannot record either, first check Windows audio input.
View solutionDiscord screen share has video but no audio
Check whether one viewer or everyone has no stream audio. Then compare the client and application capture without confusing shared audio with microphone input.
View solutionDualSense stick moves the camera or character by itself
Compare games before diagnosing stick drift. A controller update or reset and results across contexts determine whether repair support is needed.
View solutionPS5 saved data not syncing with cloud storage
Identify where the correct progress is and inspect sync status. Distinguish PS5 from PS4 saves before uploading, downloading, or replacing data.
View solution