Gaming & consoles

Game errors, licenses, internet connections and controller pairing on PS5 and Xbox.

Separate a PS5 connection failure from a PlayStation service problem, then check Wi-Fi or wired LAN.

PS5 controller won't connect

Check DualSense pairing with the PS5 over USB before blaming the wireless connection.

Use the Xbox network test to distinguish Wi-Fi or wired connectivity, internet access and service problems.

Check controller power, the Pair button and a USB data connection to the Xbox console.

Update the affected game and record when the error occurs before attributing it to PS5 hardware.

Distinguish digital and disc copies before reinstalling the game that PS5 cannot load.

Check the disc, owning account and subscription entitlement before reinstalling or buying a game again.