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CE-108360-8

CE-108360-8 directs you to check camera connection, positioning and settings. First identify the model and function: PS5 HD Camera and PS4 PlayStation Camera do not share the same connection or compatibility. Seeing an image in settings differs from the camera not being detected at all.

PS5 camera error CE-108360-8

PS5 cannot use the camera correctly. Check its connection, adapter when required and positioning before assuming a fault.

Try this first

1 quick checks · ~3 min

  1. Identify the camera and visible resultThe model and image in Settings determine the next check.

Find your situation

See all the clues. Choose the one that matches what you observe.

You are unsure whether the camera supports that function

Check model and intended use before buying adapters. HD Camera does not replace PlayStation Camera for PS VR.

No image appears in camera settings

Check the selected type and connection path. Adjusting lighting does not fix an incompatible or disconnected camera.

An image appears, but the function fails or looks wrong

The camera communicates in at least that context. Separate framing/lighting from the options for the function you are trying to use.

Diagnostic signals

ObservationSettings show a moving image
This confirms communication and capture in that test, not compatibility with every app or function. Do not buy an adapter to fix a function without first checking its requirements.

Step-by-step solutions

01

Identify the camera and visible result

  • Estimated time: 3 min
  • Easy
  • Low risk

The model and image in Settings determine the next check.

  1. End any broadcast before touching connections. Find the model on its label: HD Camera CFI-ZEY series or PlayStation Camera CUH-ZEY series. For another webcam, do not assume compatibility because it has USB; check its official requirements.

  2. Select the correct camera type and check whether an image appears. Note whether there is no capture, an unclear image or failure only in the subsequent function.

    1. Settings
    2. Accessories
    3. Other Accessories
    4. Adjust HD Camera
Sources:
02

Check compatibility before looking for an adapter

  • Estimated time: 5 min
  • Easy
  • Low risk

  1. CFI-ZEY HD Camera connects to PS5 by USB and can add camera video to supported broadcasts. It is not compatible with PS VR. PS VR on PS5 needs PlayStation Camera and its dedicated adaptor; those are not requirements for every PS5 camera.

  2. The CFI-ZAA1 adaptor manual identifies PlayStation Camera CUH-ZEY1/CUH-ZEY2. If your model requires that adaptor and it is missing, stop and confirm the setup with PlayStation; do not buy a generic USB converter. If model or function is unsupported, lighting or port changes do not add compatibility.

Sources:
03

Check the correct model’s connection path

  • Estimated time: 5 min
  • Easy
  • Low risk

  1. For HD Camera, use the included cable in a rear PS5 USB port. For PlayStation Camera CUH-ZEY1/CUH-ZEY2, connect its cable to the CFI-ZAA1 adaptor AUX port and the adaptor to a rear console USB Type-A port. These are two different paths.

  2. With broadcasting ended and no damage, check that connections are secure without forcing them and recheck the camera type in Settings. Stop for a damaged port/cable or liquid exposure. Do not open camera, adaptor or console.

  3. If an image appears after correcting the path, continue to positioning/function only if something still fails. If there is still no capture with the correct model and connections, report that absence to PlayStation; moving the camera or buying parts without another test does not identify the failure.

Sources:
04

Interpret an available image and check the function

  • Estimated time: 5 min
  • Easy
  • Low risk

  1. If an image is present but dark or poorly framed, check lighting, obstructions, distance and angle one variable at a time. Improvement after correcting that points toward positioning; it does not require reinstalling or changing the connection.

  2. If the image in Settings is correct but absent from a broadcast, review Broadcast Options and camera-video inclusion before going live. Do not publish a test broadcast just to check this; consider what the camera might show.

  3. If it works in another supported context but only one function fails, report that function and its message: the difference narrows the problem to that use’s compatibility/configuration. If CE-108360-8 also persists in Settings, return to connection checks or seek support; do not change HDR/HDCP or reset based on a forum theory.

Sources:
Next step

Still not working?

Contact PlayStation with the camera/adaptor model, port used and whether settings show an image. Separate total absence of capture from a function failing while an image is available. Stop for damage or if repeating connections does not change the hypothesis; do not open equipment or buy adapters without confirming the exact requirement.

Sources

Documentation behind this guide. Editorial recommendations are identified separately.

Source review: . A documentation review, not a physical hardware test.