PS5 error NW-102417-5

• Estimated time: 3 min
• Easy
• Low risk

Use the connection-test result to choose the next check.

1. Sony defines NW-102417-5 as a network connection timing out. It does not by itself identify a broken router, incorrect DNS or invalid password. Note whether it occurs during sign-in, Store access, downloading or gameplay.

2. Keep the results for obtaining an IP address, internet connection and PlayStation Network sign-in. Do not change settings yet.

   1. Settings
   2. ›Network
   3. ›Connection Status
   4. ›Test Internet Connection

3. If it cannot obtain an IP, the console has not completed local network access: follow the link branch. If it obtains an IP but not internet, compare other devices. If internet works but PSN or one operation fails, follow the service branch. If the test passes but the error returns, note that difference: passing a single test does not rule out intermittency.

• Estimated time: 8 min
• Easy
• Low risk
• Restart required

1. Check the official PlayStation status page from another device. If an incident matches the affected feature, wait for recovery and repeat that operation. Do not change DNS or reinstall the console while a known service-side cause exists.

2. If status reports no incident, that does not verify your route to PlayStation. Distinguish all features failing from one game: if Store and sign-in work but a game cannot connect, also check that game’s official status.

3. If PSN still fails, compare the same operation over Ethernet or on another trusted, authorized network when feasible. Mobile networks may have costs and limits: do not download games for this test. If it works away from home, give that result to the provider; it does not establish a faulty console.

4. If different networks fail while service appears available, save progress and restart PS5 normally once. If already done or the error returns, contact PlayStation with the time, feature and results; do not change the password without an authentication message justifying it.

• Estimated time: 10 min
• Easy
• Low risk

1. If obtaining an IP fails, check that you selected your network and its correct Wi-Fi password; this is not the PlayStation password. If you do not know it, ask the network owner without resetting the router.

2. For Wi-Fi, move the console closer to the router when safe and reduce obstacles while preserving ventilation. Try a known network cable if it can be routed safely. In Settings > Network > Settings > Set Up Internet Connection, choose Set Up Wired LAN and Connect.

3. Repeat the test and original operation. If Ethernet works but Wi-Fi does not, focus on the wireless link: location, interference or compatibility. Do not change IP, DNS and ports together or conclude the antenna is broken.

4. If Ethernet also fails, compare whether other devices on that network can browse. If they fail, follow the shared-network branch. If they work, review PS5-specific configuration in the advanced branch and keep the failed stage. Do not keep changing cables indefinitely when results do not change.

• Estimated time: 5 min
• Easy
• Low risk

1. Try a familiar website from another device on the same network, without accidentally using mobile data. If it also has no internet, the problem extends beyond PS5. Check provider notices and modem status following its manufacturer’s guidance.

2. If the provider confirms an outage, wait for recovery. If there is no known incident and several devices still cannot connect, a coordinated modem/router restart is a relevant test; continue to the advanced branch before doing it.

3. If other devices work, do not routinely restart everyone’s network. Return to PS5’s result: an IP failure points toward local configuration; internet success with PSN failure points toward service or route. A working website on a phone does not test every PlayStation service.