Error code

NW-102417-5

Sony defines NW-102417-5 as a network connection timeout. It does not establish a broken router or an account password problem.

PS5 error NW-102417-5

The network connection timed out. Try a stable connection and check service status before changing DNS or opening ports.

Try this first

1 quick checks · ~5 min

Try a more stable connectionLeave advanced settings alone for the first test.

Step-by-step solutions

Try a more stable connection

Estimated time: 5 min
Easy
Low risk

Leave advanced settings alone for the first test.

Check PlayStation service status. If a relevant incident is reported, wait for recovery before retrying.
For Wi-Fi, check distance from the router and obstacles. Try a network cable if you can connect it safely, then repeat the operation once.

Sources:

Sony Interactive Entertainment

Advanced

Advanced checks

Continue if the earlier steps did not help. Read each procedure’s precautions first.

Restart normally and retry

Estimated time: 8 min
Intermediate
Moderate risk
Restart required

Notify others before interrupting a shared network.

Save progress and restart PS5 through its power options. Do not cut power during an operation.
If the timeout persists and other devices also have trouble, restart the modem/router following its manufacturer’s instructions when no one depends on the connection. Retry once the network returns.

Sources:

Sony Interactive Entertainment

Next step

Still not working?

If the error persists with service available and a stable connection, contact PlayStation or the internet provider and report whether wired access worked. Do not change DNS, IP addresses or ports without specific guidance.

Sources

Documentation behind this guide. Editorial recommendations are identified separately.

Source review: September 11, 2026. A documentation review, not a physical hardware test.