Error code

CE-107928-7

Sony defines CE-107928-7 as an error that stopped a game download on PS5. It is not CE-100005-6 when loading a game or CE-108255-1 during application use. The code alone does not establish a storage hardware failure.

PS5 download error CE-107928-7

Check whether the connection or one game download fails before removing its installation and downloading again.

Try this first

1 quick checks · ~4 min

Test connectivity before removing the downloadKeep the game title and code shown at failure.

Step-by-step solutions

Test connectivity before removing the download

Estimated time: 4 min
Easy
Low risk

Keep the game title and code shown at failure.

Run the test and record its result.
1. Settings
2. Network
3. Connection Status
4. Test Internet Connection
If there is no internet access, use the related connectivity guide first. If the test passes and only that game fails, continue with that download.

Sources:

Sony Interactive Entertainment

Advanced

Advanced checks

Continue if the earlier steps did not help. Read each procedure’s precautions first.

Remove and download the affected game again

Estimated time: 30 min
Intermediate
Moderate risk
Data loss: Possible

Apply Sony’s procedure only to that title.

Before removing it, confirm you can obtain it again from the library and protect important saves.
Highlight the game on Home and select Options > Delete. Download again from the library and do not turn the console off during downloading. Do not select Saved Data or a PS5 reset.

Sources:

Next step

Still not working?

If CE-107928-7 stops it again, give PlayStation the title, internet-test result and failure timing. Do not repeatedly delete the game or reset the console without specific guidance.

Sources

Documentation behind this guide. Editorial recommendations are identified separately.

Source review: September 10, 2026. A documentation review, not a physical hardware test.