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ProblemFor a PS5 that cannot join a home network or reach the internet. If apps can connect and only one game fails, record that failure separately: it does not establish that the whole console is offline.

PS5 won't connect to the Internet

Separate a PS5 connection failure from a PlayStation service problem, then check Wi-Fi or wired LAN.

Try this first

1 quick checks · ~4 min

  1. Check the selected connectionCheck the network name and password before changing advanced settings.

Find your situation

See all the clues. Choose the one that matches what you observe.

Wi-Fi connection

The network is missing or the PS5 cannot join it.

Wired connection

The console uses its LAN port but cannot establish a connection.

Diagnostic signals

ObservationOnly one service fails
If the console has internet access, check PlayStation status before changing the network.

Step-by-step solutions

01

Check the selected connection

  • Estimated time: 4 min
  • Easy
  • Low risk

Check the network name and password before changing advanced settings.

  1. Open Settings > Network > Settings > Set Up Internet Connection. For Wi-Fi, select your network and confirm its password with its administrator.

  2. For LAN, check the cable connectors and select Set Up Wired LAN > Connect. Try an app after connecting.

Sources:
02

Separate network and service failures

  • Estimated time: 3 min
  • Easy
  • Low risk

Use the result to choose the next support path.

  1. Check PlayStation status from another device. Changing PS5 DNS settings does not fix a service outage.

  2. To locate the failure, try another app and another device on the same network. If all fail, report that scope to your provider; if only one game fails, keep its message.

Sources:
03

Check network compatibility with the administrator

  • Estimated time: 5 min
  • Easy
  • Low risk

Leave router changes to whoever manages the network.

  1. For a hidden network, obtain its name and security method for manual setup. Do not guess passwords or security settings.

  2. Sony states that PS5 cannot use an IPv6-only network. Ask the administrator to check that condition when relevant; do not change IP, MTU or proxy settings without a specific reason.

Sources:
Next step

Still not working?

If it still fails, give PlayStation Repairs the exact message, connection type and check results. Do not reset the console for a failure that has not been identified.

Sources

Documentation behind this guide. Editorial recommendations are identified separately.

Source review: . A documentation review, not a physical hardware test.