WS-116329-2Sony associates WS-116329-2 with a sign-in ID or password that does not match. This is an authentication diagnosis; it does not itself establish a PSN outage or network problem.
PS5 error WS-116329-2
The sign-in ID or password does not match. Check the account and input before changing connection settings.
Try this first
1 quick checks · ~3 min
Step-by-step solutions
Check the account and entered details
Do not share your password to get help.
Confirm that the sign-in ID belongs to the account you intend to use. Check capitalization and password typing mistakes.
Enter the details carefully again. If you do not remember the password, do not keep guessing combinations.
Compare sign-in through the official flow
Use a trusted device.
Try sign-in through the official PlayStation website or another supported device. Do not enter credentials through untrusted links sent to you.
If you cannot sign in there either, use password recovery in the official flow. If it works there but not on PS5, keep that difference for support.
Still not working?
Contact PlayStation account support with the code and sign-in result, never your password or recovery codes. Investigate networking only if separate evidence indicates a connection problem.
Sources
Documentation behind this guide. Editorial recommendations are identified separately.
Source review: . A documentation review, not a physical hardware test.