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Error code
WS-116331-5

This code concerns a temporary access suspension. Restarting the router or changing the password does not remove a suspension.

PS5 error WS-116331-5

Access to PlayStation is temporarily suspended. Check the account notice before changing passwords or network settings.

Try this first

1 quick checks · ~5 min

  1. Check access and the suspension noticeUse the affected account and official channels.

Step-by-step solutions

01

Check access and the suspension notice

  • Estimated time: 5 min
  • Easy
  • Low risk

Use the affected account and official channels.

  1. Try signing in to PlayStation on another trusted device. If access remains restricted, check the account email, including spam, for the suspension notice.

  2. Follow the official suspension information and duration. Do not share passwords or sign-in codes or create accounts to evade it.

Sources:
Next step

Still not working?

If you cannot find the notice or access remains suspended after the stated period, contact PlayStation about that account. Do not pay services promising to remove suspensions.

Sources

Documentation behind this guide. Editorial recommendations are identified separately.

Source review: . A documentation review, not a physical hardware test.