CE-112841-7Sony indicates that the user is not signed in. This does not itself mean the password is incorrect or the network has failed.
PS5 error CE-112841-7
The user is not signed in. Sign in with the correct account and retry the action.
Try this first
1 quick checks · ~3 min
Step-by-step solutions
Sign in with your account
Check which user is active on PS5.
Select the user you intend to use and complete PlayStation sign-in on the console. Do not use someone else’s credentials as a test.
Retry the action that showed CE-112841-7. If sign-in succeeds, there is no need to reset settings.
Still not working?
If sign-in shows another error, follow that message: WS-116329-2 concerns a mismatched sign-in ID or password; CE-112839-4 concerns connecting to PlayStation. Do not share passwords or recovery codes when seeking help.
Sources
Documentation behind this guide. Editorial recommendations are identified separately.
Source review: . A documentation review, not a physical hardware test.
Related problems
PS5 error WS-116329-2
The sign-in ID or password does not match. Check the account and input before changing connection settings.
View solutionPS5 error CE-112839-4
PS5 encountered an error connecting to PlayStation. Check service status and the console’s connection before changing the account.
View solution