Keyboard not working in Windows

• Estimated time: 3 min
• Easy
• Low risk

You need a working mouse, touchscreen or other control.

1. Enable On-screen keyboard using the available input device.

   1. Start
   2. ›Settings
   3. ›Accessibility
   4. ›Keyboard

2. Open a non-sensitive text field and compare physical and on-screen input. If both work in another app, the failure is not system-wide input.

• Estimated time: 4 min
• Easy
• Low risk

Use only the check that matches your connection.

1. For USB, unplug, wait a few seconds and try another PC port directly without a hub. For a wireless receiver, confirm it belongs to the keyboard and check batteries or charge.

2. For Bluetooth that will not pair, use the related pairing issue. Do not look for a USB receiver for a Bluetooth keyboard.

• Estimated time: 3 min
• Easy
• Low risk

This option can ignore brief or repeated keystrokes.

1. In Accessibility > Keyboard, check Filter Keys. If enabled accidentally, turn it off and test again; preserve the setting if you rely on it for accessibility.

2. If only one key or group fails, record which ones. Do not pry off keys or apply liquids without manufacturer instructions.

• Estimated time: 5 min
• Easy
• Low risk

This distinguishes the accessory from this computer’s configuration.

1. If external and another compatible PC is available, test there with the manufacturer’s requirements. Account for any specific driver requirement before interpreting the result.

2. If it fails on both, contact its manufacturer. If it works on the other PC, give this PC’s support team the connection type and any Device Manager code.