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ProblemFor an Android phone that cannot use Wi-Fi. Menu names depend on the manufacturer and version. If only one app fails while others load, record that separately before changing the whole network.

Android won't connect to Wi-Fi

Distinguish a Wi-Fi connection that never completes from a connected network without internet, then check the scope.

Try this first

1 quick checks · ~3 min

  1. Toggle Wi-Fi and move closer to the routerCheck the connection indicator after trying.

Find your situation

See all the clues. Choose the one that matches what you observe.

Cannot join

There is no active Wi-Fi connection; range or network access may be involved.

Connected but nothing loads

The phone shows Wi-Fi but cannot use the internet.

Step-by-step solutions

01

Toggle Wi-Fi and move closer to the router

  • Estimated time: 3 min
  • Easy
  • Low risk

Check the connection indicator after trying.

  1. Open Settings > Network & internet or Connections. Turn Wi-Fi off and back on, move closer to the router and select your network.

  2. If prompted for a password, confirm it with the administrator. Note whether it connects or asks for access again: these are different results for the next step.

Sources:
02

Compare without confusing Wi-Fi and mobile data

  • Estimated time: 4 min
  • Easy
  • Low risk

Use two checks to locate the problem.

  1. If your plan allows it, compare the same page over Wi-Fi and mobile data. Mobile data may incur charges; skip this check if unsure about your plan.

  2. Try another device on the same network. If both fail over Wi-Fi, tell the administrator or provider; if only Android fails, keep the model and displayed message.

Sources:
03

Restart the affected device normally

  • Estimated time: 5 min
  • Easy
  • Low risk
  • Restart required

Avoid erasing settings for an initial check.

  1. Save your work and restart the phone through its usual menu. Try the same network again.

  2. If the network is affected and you manage its router, notify users and restart it following its manual. This interrupts everyone’s connection; do not use the factory-reset button.

Sources:
Next step

Still not working?

If only the phone fails, contact its manufacturer with the model, Android version and whether another known network is affected. For school or work networks, ask the administrator without removing certificates or profiles.

Sources

Documentation behind this guide. Editorial recommendations are identified separately.

Source review: . A documentation review, not a physical hardware test.