Bluetooth connected on Android but no music audio

• Estimated time: 3 min
• Easy
• Low risk

Start at a moderate volume to avoid unexpectedly loud playback.

1. Play music and check media volume on both the phone and accessory. Make sure the intended accessory is connected and selected for playback.

2. Check whether another paired device is receiving or playing the audio. Pause that playback or select the intended accessory, then test again.

• Estimated time: 3 min
• Easy
• Low risk

Menu names can vary by manufacturer.

1. Open the connected accessory’s settings and check that Media audio is enabled.

   1. Settings
   2. ›Connected devices
   3. ›Bluetooth

2. If it was off, enable it and play music again. If the option is unavailable, check whether the accessory supports media audio; support for calls does not guarantee every feature.

3. If calls work but music does not, a connection exists: media profile or routing deserves attention. If music works and only calls fail, use the related Phone audio guide; do not treat it as completely failed pairing again.

• Estimated time: 10 min
• Easy
• Low risk

Differences between phones and accessories are more useful than repeated pairing without observing the profile.

1. If the accessory supports Multipoint, check whether another connected source is holding or playing audio. Pause or temporarily disconnect that source with permission and retry the same music. If it improves, investigate source selection; not every accessory supports Multipoint.

2. Compare another available accessory on the same phone or the same accessory on another authorized phone. Working elsewhere reduces suspicion of a general accessory failure. Several failing alike on the first phone focuses support on Android profiles/routing; keep which media and calls work.

3. After checking profiles and routing, a normal reconnect can test a temporary state. If unchanged, stop repeating and contact the manufacturer with the comparisons. Do not reset the whole network or phone or force codecs through developer options for an undiagnosed profile problem.