Error messageGoogle describes ERR_INTERNET_DISCONNECTED as the device not being connected to the internet. It points to connectivity without identifying a router fault. If Wi-Fi is connected but has no internet access, continue with that specific branch.

ERR_INTERNET_DISCONNECTED in Chrome

ERR_INTERNET_DISCONNECTED

Chrome reports that the device is offline. Check the active connection before investigating a particular site.

Try this first

1 quick checks · ~3 min

Check whether the device is connectedCompare Chrome with another app that needs internet access.

Step-by-step solutions

Check whether the device is connected

Estimated time: 3 min
Easy
Low risk

Compare Chrome with another app that needs internet access.

Try another site and app. Check whether the computer has an active Wi-Fi or Ethernet connection.
If disconnected, reconnect to your usual network and test a public page. Check the status of any payment or form before resubmitting it.

Sources:

Google Chrome Help

Separate the device from the network

Estimated time: 4 min
Easy
Low risk

A comparison narrows the next step.

Test internet access on another device on the same network. If it also fails, investigate that network or contact its administrator.
If only this computer fails, follow its connection state. Use the related guide for connected Wi-Fi without internet; if other apps work, keep that distinction for Chrome support.

Sources:

Google Chrome Help

Next step

Still not working?

Record Wi-Fi/Ethernet state and which devices or apps work. Avoid resetting network settings before knowing whether the failure affects this device or the shared connection.

Sources

Documentation behind this guide. Editorial recommendations are identified separately.

Google Chrome HelpOfficialGet help with common error messages in Chrome

Source review: September 10, 2026. A documentation review, not a physical hardware test.